Cookie Policy

Last Updated: 9th June 2026

1. Introduction

SKIN COLLECTIVE ("we", "our", "us") is committed to protecting and respecting your privacy.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit our website, make an enquiry, book a viewing, apply for a workspace, or otherwise interact with our business.

We process personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

2. Who We Are

SKIN COLLECTIVE

Email: info@skin-collective.co

Phone: +44 7565 537239

Registered Address: Skin Collective, Castle House, Park Road, Banstead, Surrey, SM7 3BT

Website: www.skin-collective.co

For any questions regarding this Privacy Policy or your personal data, please contact us using the details above.

3. Information We Collect

We may collect and process the following personal information:

Information You Provide

Full name
Email address
Telephone number
Business name
Profession or service type
Workspace requirements
Any information submitted through contact forms, enquiries, applications, or emails

Information Collected Automatically

When you visit our website, we may automatically collect:

IP address
Browser type and version
Device information
Website usage data
Pages visited and time spent on the website
Cookie and analytics information

4. How We Use Your Information

We use your personal information to:

Respond to enquiries
Arrange workspace viewings
Process workspace applications
Communicate with prospective tenants
Manage client relationships
Improve our website and services
Send marketing communications where consent has been provided
Comply with legal and regulatory obligations

5. Legal Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

Contract

Where processing is necessary to take steps before entering into a rental agreement or to fulfil a contract with you.

Legitimate Interests

To operate and improve our business, respond to enquiries, and manage our workspace community.

Consent

For marketing communications and optional cookies.

Legal Obligation

Where we are required to comply with applicable laws or regulations.

6. Marketing Communications

If you choose to subscribe to our mailing list, we may send updates regarding:

Available workspaces
Community events
Business updates
Special offers

You may unsubscribe at any time by clicking the unsubscribe link in our emails or contacting us directly.

7. Sharing Your Information

We do not sell your personal information.

We may share your information with trusted third-party service providers where necessary, including:

Website hosting providers
Email marketing platforms
CRM systems
Payment providers
Professional advisers (legal, accounting, or insurance services)

These providers only process data on our behalf and under appropriate contractual safeguards.

8. International Data Transfers

Some of our service providers may process data outside the United Kingdom.

Where personal data is transferred internationally, we ensure appropriate safeguards are in place to protect your information in accordance with UK GDPR requirements.

9. Data Retention

We retain personal information only for as long as necessary to fulfil the purposes outlined in this Privacy Policy, including:

Enquiry records: up to 24 months
Workspace applications: up to 24 months
Contractual records: up to 7 years where required for legal and accounting purposes
Marketing subscriptions: until consent is withdrawn

After this period, information is securely deleted or anonymised.

10. Your Rights

Under UK GDPR, you have the right to:

Access your personal information
Request correction of inaccurate information
Request deletion of your information
Restrict processing
Object to processing
Withdraw consent at any time
Request transfer of your data where applicable

To exercise any of these rights, please contact us using the details provided above.

11. Complaints

If you are unhappy with how we handle your personal information, please contact us first so we can attempt to resolve the issue.

You also have the right to lodge a complaint with the UK's supervisory authority:

Information Commissioner's Office (ICO)

12. Security

We take appropriate technical and organisational measures to protect your personal information from unauthorised access, loss, misuse, disclosure, or alteration.

However, no method of transmission over the internet can be guaranteed as completely secure.

13. Cookies

Our website may use cookies and similar technologies to improve user experience and analyse website performance.

For more information, please refer to our Cookie Policy.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

Any changes will be posted on this page with an updated revision date.

If you have any questions regarding this Privacy Policy or how we process your data, please contact:

SKIN COLLECTIVE

Email: info@skin-collective.co

Phone: +44 7565 537239

Address: Skin Collective, Castle House, Park Road, Banstead, Surrey, SM7 3BT